Cancellation & Rescheduling Policy

Reservation deposit

A minimum payment of 25% of the total room cost is required to confirm a booking once Magnolia has accepted the reservation.

When an overnight companion is included, the companion accommodation cost is part of the total used to calculate the 25%.

The original 25% confirmation deposit is non-refundable and is credited toward the total cost of your stay.

Final payment

When 25% is paid at confirmation, the remaining 75% is due no later than 21 days before check-in.

If more than 25% has already been paid, the outstanding balance is due by that same deadline.

Reservations confirmed within 21 days of check-in require payment in full at confirmation.

Failure to pay the remaining balance when due may result in cancellation of the reservation and release of the suite. The reservation deposit will remain non-refundable.

Cancellation more than 14 days before check-in

If the total fee has been paid in full and you cancel more than 14 days before your scheduled check-in date, 50% of the original total fee is refunded.

The original 25% non-refundable deposit and an additional 25% of the original total fee are retained by Magnolia.

The calculation is based on the original total fee, including companion accommodation where a companion is part of the reservation, and not on the final 75% payment alone.

For example, on an original total room and companion fee of $4,000, the minimum confirmation payment is $1,000 and the remaining $3,000 is due 21 days before check-in. Once all $4,000 has been paid, cancellation more than 14 days before check-in results in a $2,000 refund and $2,000 retained by Magnolia.

If only the initial 25% has been paid, that deposit remains non-refundable. Other partial-payment situations are confirmed directly by Magnolia.

Cancellation within 14 days of check-in

If you cancel 14 days or less before your scheduled check-in date, all payments are non-refundable.

If the cancellation is the result of your surgical procedure being rescheduled, the surgery rescheduling provisions below may apply.

Surgery rescheduling

We understand that surgeons and surgical facilities may occasionally change procedure dates.

If your procedure is rescheduled, notify Magnolia as soon as possible.

Magnolia allows one complimentary surgery-related rescheduling.

For an eligible rescheduling:

• Your reservation deposit and other payments already made will be transferred to the rescheduled stay.
• The new reservation is subject to suite availability.
• The same suite cannot be guaranteed.
• The rescheduled stay must occur within 12 months of the original check-in date.
• Any increase in price resulting from the new dates, suite selection or length of stay will be the guest's responsibility.
• Magnolia may request reasonable confirmation of the revised procedure date.

Surgery date protection

If your procedure date changes, your Magnolia reservation can move with it.

One qualifying surgery-related date change is complimentary, subject to availability and the terms above.

Additional rescheduling

After the first complimentary surgery-related rescheduling, additional reservation date changes are subject to a $100 rescheduling fee.

All new dates remain subject to availability and must fall within the applicable 12-month rescheduling period.

Changes to length of stay

Requests to shorten a confirmed reservation are treated as a partial cancellation.

If requested more than 14 days before check-in, the reservation will be recalculated based on the revised number of nights and applicable rates, with the 25% non-refundable deposit and an additional 25% cancellation charge on the reduced portion retained.

The reservation total will be recalculated at the applicable nightly rate for the revised number of nights.

Changes requested within 14 days of check-in are non-refundable.

All Magnolia recovery stays remain subject to the 3-night minimum.

Requests to extend a stay are subject to suite availability and applicable rates.

Early departure

Once you have checked in, unused nights resulting from an early departure are non-refundable.

If hospitalization or another significant medical circumstance prevents you from completing your stay, Magnolia may review the circumstances individually and determine whether a future accommodation credit is appropriate.

No-show

Guests who do not arrive on their confirmed check-in date and have not contacted Magnolia regarding a delayed arrival will be considered a no-show.

No-show reservations are non-refundable.

Travel delays

Flight delays, missed flights, airline cancellations and other travel disruptions do not automatically qualify for a refund.

Magnolia will make reasonable efforts to accommodate delayed arrivals while the original reservation remains active.

Guests traveling to Houston are encouraged to consider arriving the day before their procedure to reduce the risk of surgery-day travel disruptions.

If Magnolia must cancel your reservation

In the unlikely event that Magnolia is unable to provide your confirmed accommodation and cannot provide a mutually acceptable alternative, you may choose to:

• Transfer all amounts paid to mutually acceptable future dates; or
• Receive a full refund of all amounts paid to Magnolia, including the reservation deposit.

This provision does not apply where a reservation is terminated because of guest nonpayment, serious violation of Magnolia's Guest Agreement or other material breach by the guest.

Refund processing

Where a refund is due under this policy, it will be returned to the original payment method whenever reasonably possible.

Bank, card processor or financial institution processing times may vary.

How to cancel or reschedule

Cancellation and rescheduling requests must be submitted directly to Magnolia Recovery & Wellness Suites.

Please provide:

• Guest's full name
• Reservation dates
• Original procedure date, where applicable
• New procedure date, if rescheduling
• Requested new stay dates, if known

A cancellation or rescheduling request is not considered complete until Magnolia confirms receipt.

Policy acknowledgment

By submitting the reservation deposit or otherwise completing a reservation, you acknowledge that you have reviewed and accepted this Cancellation & Rescheduling Policy, including the non-refundable 25% reservation deposit and the applicable cancellation terms.